Privacy

Last updated 6 October 2026

What I hold. Your name, your email, your business name, and what you bought. If you buy Concierge or Implementation, also the exports you send me to set you up; I delete my copies when your setup is done.

Your client data. It stays in your Google account. With DIY I never see it unless you send it to me; with Concierge or Implementation I work with your exports only to set it up. Route Companion sends it only where you set it up to: addresses to Google Maps on your own key, schedule changes to your own sitters when you choose to email them, and the morning brief and alerts to your own email or your own Pumble, Slack or Google Chat channel. If you ask me for help and choose to share a screenshot or a file, I use it to answer your question and then delete it.

Problem reports. If someone uses Report a problem inside Route Companion, that message comes to me along with the version, which date they were looking at, any error the page saw, and the names of the last few buttons they pressed. Suggest a feature sends only what they type. Client names are attached only if the person typed one or the error message named one.

Import problems. If the nightly import from your Time To Pet backup meets something it cannot read (a renamed column, say), a short note goes to me so I can fix it in a future update. It names the column or the problem, never a client.

Email. I will email you about your purchase and about updates to the software. I will not add you to a marketing list or sell your details to anyone.

Payments. Handled by the payment processor, not by me. I never see your card details.

Questions: info@everjade.store